Contact Us and Customer Service

We'd love to hear from you

We strive to respond to all inquiries within 24-48 hours, rest assured that we will do our best to assist you with any questions, concerns, or feedback you may have. Please don't hesitate to contact us if you need any help navigating our website or if you have any issues with your order.

Frequently Asked Questions

I'm having trouble using my CoreStraight?

We're sorry to hear that. If you have purchased your CoreStraight through your health professional, reach out directly to them for support.

If you have purchased online through our website and you've gone through the Troubleshooting guide in the manual, reach out to us through our Contact Us form and we will arrange a video call to support you.

Is CoreStraight covered by insurance or health benefits?

Yes possibly. If you would like to submit an insurance claim or health benefit claim we will be happy to provide you a letter from us the manufacturer to support your claim.

Reach out to us through our Contact Form.

Can I get my healthcare professional to prescribe this for me?

Yes possibly. We can provide you with a letter from us the manufacturer for your healthcare practitioner to support you in obtaining a prescription or to have CoreStraight included as part of your treatment plan.

Reach out to us through our Contact Form.

Do you have a referral program?

Yes! Click on the Reward button on the bottom right-hand side of the screen for details.

Returns & Refund Policy

Read Returns & Refund Policy Here

Shipping Policy

Shipping is free within Canada.
Once your order is placed we will ship out in 2-3 days. Shipping times will vary.
We currently ship in Canada. For shipping outside of these countries, please reach out to our customer support through contact us form.